** Please note our Support Team operating hours for the holiday season. We will be open 9am to 5pm (AWST) on business days, not including public holidays or weekends. We aim to respond to member enquiries within 2-3 business days, however we will be operating with reduced staff so response times may be longer than usual. We appreciate your patience and wish you a safe and happy festive season.** 

We’re here to assist you get the most out of your Plico system. We have a range of resources to support you on your clean energy journey, however if you still have questions, need technical support or want to provide feedback, please fill in a Member Support Form 👉

Ongoing Support

For more information of what ongoing support includes click here.

User Manuals

A vital resource for Plico members - your Alpha ESS and Redback User Manuals. 

Member Help Articles

The answers to your most asked questions are available in our Member Help Articles.

Virtual Power Plant 

Find out everything you need to know about VPP activations in our VPP FAQs.

Contract Transfers

If you're selling your property, find out how to transfer your Plico contract.

Financial Support

A Hardship Fund is available to Plico members. Check out the Guidelines or Apply Now.  

Community Funding

The Plico Community Fund helps you make a difference. Check out the Guidelines or Apply Now.